CarbR® and CarbR® Lite are both diagnostic tests designed to assess your body's response to carbohydrate intake. CarbR®: This is the standard test, providing a comprehensive analysis of your glucose metabolism and insulin response, including HbA1c and cholesterol blood tests. CarbR® Lite: A streamlined version of the CarbR test, focusing on essential metrics for those seeking a quicker assessment. No bloods are included in this test, however, to be able to book, you must be able to provide results for HbA1c and cholesterol blood markers within the last 6 months. If you do not have these, you will need to upgrade to the CarbR test. The primary difference lies in whether the test includes a blood test or not.

While at-home tests are generally safe, certain individuals should consult a healthcare professional before proceeding: Pregnant or breastfeeding women: Hormonal changes can affect test results. Individuals with bleeding disorders: To avoid complications during blood collection. Those who are suffering from an acute illness, such as the flu or a cold. Or have sustained a recent serious injury. Always consult with a healthcare provider if unsure about your suitability for testing. You can also contact our team for advice.

Yes, all our at-home testing kits are designed with user safety in mind. They include clear instructions and use clinically approved devices. However, if you are unsure at any point, we recommend reaching out to our support team.

Applying the FreeStyle Libre 3 sensor involves the following steps: Site Selection: Choose the back of your upper arm, avoiding areas with scars or moles. Skin Preparation: Clean the area with an alcohol wipe and let it dry. Sensor Application: Peel off the lid from the sensor pack. Align the sensor applicator with the pack and press down firmly. Place the applicator over the prepared site and press down to apply the sensor. Activation: Use the FreeStyle Libre 3 app to start the sensor. For a visual guide, watch the official tutorial video.

We take faulty devices seriously. If your CGM isn’t activating, connecting, or functioning as expected, please contact our support team with details and photos if possible. We will guide you through troubleshooting and, if needed, offer a replacement or solution.

If your Libre sensor becomes detached or appears faulty during the wear period, please reach out to us as soon as possible. We’ll assess the issue and arrange a replacement if appropriate.

The TAP® Micro device offers a virtually painless method for collecting capillary blood samples: Preparation: Wash your hands thoroughly. Select a clean area on your upper arm. Application: Remove the protective liner to expose the adhesive. Place the device firmly on your upper arm. Activation: Press the activation button. The device uses microneedles to collect up to 900µL of blood. Completion: Once the collection is complete, remove the device and seal the sample as instructed on your 'how to guide'. For a video guide, see here.

No, you do not need to fast for any of our blood panel packages.

This is extremely rare. The TAP® device is designed for safe and painless blood collection. If you encounter any issues, stop using the device and contact us immediately for support and a possible replacement.

Ensure that the device is applied firmly to your upper arm and that you're well-hydrated before collecting your sample. If not enough blood is collected, contact us and we’ll guide you on the next steps or arrange for a replacement if needed.

Please only collect and post your blood sample between Monday and Thursday to ensure it reaches the lab on time and in good condition. Avoid posting samples near bank holidays to prevent delays or spoilage.

Your test results will provide insights into: Glucose levels: Understanding your blood sugar trends. Insulin response: Assessing how your body manages carbohydrate intake. Metabolic health: Evaluating markers related to metabolic function. These insights can help in making informed decisions about diet, exercise, and overall health management.

Yes, after your blood sample and CGM data are analysed, you will receive a comprehensive medical report detailing your results, interpretations, and potential recommendations from your chosen medical provider.

For CarbR tests (including CarbR Lite), your report should be available within 5-7 business days after your CGM finishes. For blood panels, your report should be available 5-7 business days after we receive your results from our lab partner.

If you need help understanding your test results or have concerns about your report, please reach out to our medical support team office@medicalspace.uk. We're here to help interpret your results and guide you on next steps if needed.

If you receive a damaged or faulty package: Do Not Use: Avoid using any compromised components. Contact Support: Reach out to MedicalSpace's customer service immediately with your order details - office@medicalspace.uk Resolution: They will guide you through the process of obtaining a replacement or refund.

In the unlikely event your parcel is lost in transit, please contact us with your order number. We will investigate with the courier and send a replacement if necessary.

Refunds are assessed on a case-by-case basis. If you believe you're eligible for a refund, please contact our customer service team within 14 days of your order. Conditions may apply, especially for used or opened kits.